FAQ

Placing an order

Can you make a watch for my unit?

Yes. We make watches for some of the world’s finest Military and Police units. Contact us to arrange a conversation.

Can I buy a different strap?

Yes. Our watches fit any strap meant for a 44mm watch.

Which strap comes with my watch?

On Tactical watches the standard strap is a rubber logo embossed strap that comes in one size. Other straps will be available to buy as an optional extra.

Is there a discount?

Yes. If you pay for your watch in full at the outset, we will acknowledge this with a 10% discount.

Can I pay for the watch in instalments?

Yes, we have partnered with Klarna to allow you an opportunity to spread your payments.

When do I have to pay the balance?

Balance is payable at least one month prior to the watch being delivered. We will send you an email with a link for you to pay the balance.

Can I get a refund on my deposit?

No, all deposits are non-refundable, because each watch has to be commissioned to be hand-built in Switzerland.

How much is the deposit?

Our standard deposit for our Tactical range is £250/$250

What does pre-order mean?

It means that the watch is currently in a build queue with our manufacturer in Switzerland.

Why are your watches made in Switzerland?

We chose to use the very best watch manufacturing partner to ensure the quality of our watches is absolutely first class. Our manufacturer has 70 years of experience building outstanding mechanical watches. Our design team are based in Hereford, England.

Delivering your watch

How long will it take my watch to be delivered?

Demand for Pagoda watches has been overwhelming but we’re working hard to meet it. As of January 2022, you can expect a wait time of 6 to 8 months.

Do you offer a discount for bulk orders?

Yes. If you are buying for a large organisation, then please contact us to arrange a conversation.

Which countries do you ship to?

We have offices in the UK and the US and ship worldwide. See our shipping policy below.

Warranty, servicing and returns

What is the refund policy?

You can receive a full refund within 30 days of receipt of your watch. It must be in pristine condition, in its original packaging. It is also your responsibility to get it back safely to us.

What happens if my watch breaks?

If the watch is faulty then we will either repair or replace it. If it is through damage caused by you, or through fair wear and tear, then we will give you a quote to repair it.

Will my watch need a service?

Yes. A Pagoda watch will last generations if looked after. We recommend a service every three to five years.

What is the warranty on the watch?

Our standard warranty is two years, and this covers you in the unlikely event that anything breaks on your watch due to faulty workmanship.